Business Analyst OpEx

About WFSJoin our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents.  

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Job Summary The Business Analyst – Operational Excellence supports the three pillars of Operational Excellence (Amazon, Cargo, and Lean Six Sigma) by transforming operational data into insights that drive measurable business results. This role quantifies, validates, and tracks financial and operational benefits, ensuring consistent visibility into key initiatives. The analyst develops tools and dashboards that enhance leadership decision-making and acts as a bridge between operations,  finance, and data teams to enable data-driven execution across the network.

Responsibilities Cross-Pillar Performance Tracking:

Partner with business units across Amazon, Cargo, and Lean Six Sigma pillars to track and sustain improvement initiatives.

Ensure standard benefit calculation methodologies and performance tracking frameworks are applied consistently across all pillars.

Identify and quantify efficiency opportunities through data analysis and collaboration with operational teams.

Financial and Metric Validation:

Develop and maintain benefit-tracking models and dashboards to monitor realized and projected savings.

Validate cost savings, productivity improvements, and other measurable outcomes with Finance and CI leadership.

Ensure transparency and accuracy of data through recurring audits and continuous monitoring.

Operational Excellence & Process Improvement:

Support Lean Six Sigma and Continuous Improvement initiatives through data collection, benefit validation, and KPI tracking.

Collaborate with CI leaders and Green Belt project owners to define baselines, measure outcomes, and calculate ROI.Provide analytical support for process mapping, root cause analysis, and performance benchmarking.

Executive Reporting and Insights Prepare executive-level dashboards, scorecards, and presentations summarizing progress, financial impact, and risks.

Translate complex data into clear, actionable insights for senior leadership. Support governance and reporting structures to drive accountability and informed decision-making. Technology Collaboration and Data Integration Act as a liaison between Operational Excellence, IT, and Data teams to ensure alignment on data architecture, reporting, and analytics initiatives.

Understand and translate business requirements into technical solutions, supporting integration of data sources and automation of performance reports.

Minimum Requirements Bachelor’s degree in business administration, Finance, Industrial Engineering, Operations Management, or a related field4+ years of experience in business analysis, operations, or project management

Proven experience quantifying and validating operational or financial benefits

Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau Working knowledge of Lean Six Sigma or other process improvement methodologies

Strong analytical, communication, and storytelling skills for executive audiences

Experience with SQL, databases, or scripting languages such as Python, RPreferred SkillsVBA preferred

Lean Six Sigma Green Belt certification preferred

Physical Requirements /Working Conditions Primarily sedentary office work environment (remote)
Standing 5%, Walking 5%, Sitting 85%, Driving 5%
Perks & Benefits Want…