ESG Impact Lead - Field Operations & Compliance

Role title

Environmental, Social and Governance (ESG) Manager

Department

Office of the Chief of Staff / ESG

Location

Accra, Ghana, with regular travel to farms, aggregation points, fulfilment centres, warehouses, suppliers, partner sites and operating communities

Grade

Manager level; final internal grade and band subject to the approved job-grading framework

Reports to

Chief of Staff

Direct reports

None; leads through enterprise standards, training, site oversight, corrective-action governance and cross-functional influence

PRIMARY MANDATE Achieve and sustain at least 90% verified compliance across the approved ESG commitments and goals, maintain 100% control of critical and non-waivable obligations, lead ESG due diligence, and own the timely implementation and evidence-based closure of the ESG action plan.

Detailed responsibilities

ESG management system, obligations and governance

• Design, maintain and continuously improve a proportionate ESG management system covering governance, policies, risks, commitments, controls, implementation plans, training, monitoring, evidence, incident response, corrective action and reporting.
• Maintain one version-controlled obligations register mapping every applicable legal, investor, lender, buyer, certification, contractual and approved internal ESG commitment to its requirement, risk rating, owner, control, evidence, frequency and escalation path.
• Translate approved commitments into policies, standards, SOPs, site checklists, contractual clauses, role accountability, system fields and operating cadences that teams can execute in farms, fulfilment centres, offices and partner locations.
• Establish a risk-based ESG assurance calendar and annual implementation plan aligned with company strategy, operating plans, expansion, new products, financing milestones and material changes at risk.
• Maintain clear ESG decision rights and segregation of duties, including who owns implementation, verifies evidence, accepts residual risk, approves disclosures and escalates to the Chief of Staff, Executive Team or Board.
• Monitor changes in applicable requirements and stakeholder expectations and coordinate timely updates to policies, controls, training, contracts, budgets, and reporting.

ESG action-plan ownership and operational embedment

• Own the consolidated ESG action plan from gap identification through approved closure, ensuring every action has a specific deliverable, accountable operational owner, due date, risk rating, dependency, resource need and evidence standard.
• Facilitate practical implementation with Agriculture, Field Operations, Supply Chain, Commercial, Product, Technology, Finance, People and Corporate Services without taking over their first-line control responsibilities.
• Run a disciplined weekly action review and monthly management cadence, identify blockers and overdue decisions early, and escalate unresolved critical or cross-functional dependencies to the Chief of Staff.
• Test whether action closure has changed the underlying control or outcome; reject closure based only on meetings, promises, draft documents or unsupported screenshots.
• Integrate ESG requirements into project gates, S&OP, procurement, supplier onboarding, product design, expansion, capital expenditure, farm programs, fulfilment and trade-readiness reviews.
• Prepare costed ESG priorities and business cases that distinguish mandatory compliance, risk reduction, stakeholder value and longer-term improvement; track approved spending and benefits with Finance and action owners.

Site implementation, audits and corrective action

• Create a risk-based site and activity coverage model that prioritizes serious harm, high-volume operations, vulnerable groups, weak controls, new locations, new partners, previous incidents, and repeated findings.
• Conduct or coordinate scheduled and unannounced site assessments, worker and stakeholder interviews, document reviews and control tests while applying confidentiality, consent, non-retaliation and evidence-integrity safeguards.
• Issue findings that state the requirements, objective evidence, risk level, immediate containment, accountable owner, deadline and closure test; distinguish observations, minor gaps, major gaps and critical breaches.
• Verify corrective and preventive action through evidence and follow-up testing, analyze recurrence and systemic causes, and recommend changes to processes, contracts, technology, capacity, or investment.
• Maintain reliable multi-location visibility of inspections due, findings,…