Senior Conversational AI & Lead
Listed on 2026-10-31
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Business
AI Business & Operations, AI Evaluation
NRG Energy seeks a Senior Writer for Conversational AI & Knowledge to lead governance of Cresta Agent Assist and the internal knowledge base, partnering with Operations, Technology, Analytics, Learning Enablement, and business teams to improve agent performance and AI-driven support.
The role owns knowledge operations, content standards, and integrations with internal systems, ensuring accurate, searchable content for agents and AI tools while meeting governance, audit, and regulatory
Step into the Senior Conversational AI & Knowledge Lead role at NRG Energy in TX, United States and grow with us.
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