Engagement Manager

At Click Up, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what’s possible.

Engagement Management is a new and fast-growing practice at Click Up, and it’s quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a Click Up Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients.

We’re looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work.

Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked.

You’ll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You’ll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client’s own project team, and you’ll be the trusted advisor to the client’s executive sponsor.

Simply put: you are the single point of accountability for delivery, the client’s partner in getting value from Click Up, and a thought leader for how we deliver.

• Stakeholder Management
• Project Delivery Oversight
• Drive AI adoption
• Drive Value and Business Outcomes
• Governance
• Change Management & Communication
• Role Development

• 5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead.
• Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms.
• Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement. No coding required, but you can challenge an unrealistic technical scope.
• Comfortable with Agile, Waterfall and hybrid delivery, and knowing which one the client actually needs.
• Commercial acumen: you’ve managed engagement budgets, SoWs, change requests and margin, and you know when to push for expansion vs when to stabilize.
• Executive presence: you can run a Steer Co, deliver bad news early with a recovery plan, and hold a line on scope with a CIO in the room.
• Experience leading cross-functional and distributed teams you don’t directly manage, across client, partner and internal resources.
• Strategic judgment to separate genuine product gaps from client process or training gaps.
• Hands‑on with AI: you already use AI to work faster, and you can credibly advise clients on where agents and automation fit.
• Excellent written and verbal communication. Status reports people actually read.

Nice to have: Experience in work management or SaaS software, professional services firms, agencies or regulated industries. PMP Certification.

• Impact: Lead high-visibility enterprise engagements with global brands, and see the result in their day-to-day work.
• Build something: Engagement Management is a new function. You’ll help define the methodology, tooling and AI workflows that become the standard.
• AI at the centre: Work on the frontier of…