Portfolio Planning Program Manager & Analyst

Austin, Texas, United States Operations and Supply Chain

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, we’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways.

Everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That passion for innovation that goes into our products also applies to our internal practices, strengthening our dedication to leave the world better than we found it. Are you passionate about building an extraordinary customer experience?

We are seeking a proactive, resourceful, and detail-oriented Program Manager and Analyst to join the Apple Care Project Portfolio Management (PPM) team. In this role, you will be a vital contributor to our capital planning cycles and operational governance across Integrated Technology Planning (ITP) and organizational reporting.

You will guide business tracks through the capital planning lifecycle, coordinating project idea intake, evaluating submittals, and facilitating weekly planning forums. Alongside planning delivery, you will steward foundational governance programs including tracking contractor purchase orders, managing cost-savings and innovation initiatives, leading post-project lessons-learned reviews, and coordinating the annual Enfold compliance audit. Throughout these efforts, you will partner closely with product owners on testing and user validation for Stratosphere, our internal portfolio management platform.

Additionally, you will stay abreast of emerging technologies and modern tools, actively identifying opportunities to integrate them into daily workflows to drive continuous improvement, automation, and operational efficiency for the PPM team and our stakeholders. In this role, you will act as a central hub of consistency, accountability, and operational excellence within the Apple Care PPM team. Your core focus areas include:

• Integrated Technology Planning (ITP) Program Management
• Capital Planning Communication:
  Disseminate capital planning guidance, schedules, intake expectations, and requirements across business track teams and project sponsors.
• Idea Intake & Submittal Coordination:
  Serve as a primary point of contact for project idea submissions, ensuring submissions clearly articulate the business problem, proposed solution, and strategic alignment.
• Idea Entry & Review:
  Review and validate submitted project concepts for completeness, data consistency, and readiness ahead of portfolio review milestones.
• Meeting Facilitation:
  Lead weekly ITP track meetings, driving agenda topics, capturing decisions, and following up on action items to keep planning cycles on track.
• Tool Testing Support:
  Participate in user acceptance testing (UAT) and feedback cycles for Stratosphere enhancements and ITP workflow updates.
• Org Reporting & Governance
• Contractor PO Tracking:
  Actively track, monitor, and reconcile contractor purchase orders, headcount allocations, and vendor spend.
• Cost Savings & Innovation Program:
  Oversee and track organizational cost-savings initiatives, efficiency gains, and process improvements across participating teams.
• Enfold Annual Audit:
  Coordinate and facilitate the annual Enfold audit process, ensuring documentation, system records, and compliance requirements are accurately fulfilled.
• Lessons Learned Program:
  Manage the intake, synthesis, and ongoing framework for post-project lessons learned, transforming operational insights into actionable best practices.
• Platform Validation:
  Support data integrity verification and testing for Stratosphere governance features and reporting modules.

• Project & Program Management: 3–5+ years of experience in project/program management, PMO operations, or business process re-engineering (BPR), ideally supporting technology or business operations teams.
• Planning & Intake Facilitation:
  Demonstrated ability to lead cross-functional planning cadences, guide business track stakeholders through idea entry and evaluation, and shepherd proposals through multi-stage approval funnels.
• Governance & Operational Controls:
  Hands-on experience establishing or managing governance processes, compliance audits, or…