Business Analyst - SMB; Mandarin Speaker; Austin

Overview:
Tik Tok's Small & Medium size business (SMB) team helps businesses and brands of all sizes unleash their creative side, connect with our audience, or be discovered. The SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on Tik Tok.

• Define and build SMB business analytics frameworks across the NA regions
• Design and maintain scalable business performance monitoring systems aligned with business priorities
• Collaborate closely with Product, Sales, Marketing and Business Operations to drive in-depth analyses which lead to strategic directions and actionable growth levers based on projects
• Oversee high-impact analytics projects, such as partnership penetration, sales efficiency, seasonality initiatives, etc
• Collaborate with the Global Business Analytics function on improving tooling, workflows and data infrastructure

• Must have medium fluency in written and spoken Mandarin to effectively communicate with client stakeholders based in both the AMS and APAC region who primarily speak Mandarin
• Bachelor's degree or above in Data Science, Applied Math, Statistics, Economics, similar fields, or equivalent experience
• 3+ years of experience in business analytics, BI, strategy or consulting
• Strong problem solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for sales teams and executive leadership
• Advanced Excel, PowerPoint, and Google Suite skills, with effective communication and influencing skills

• Strong SQL skills for data extraction and transformation; familiarity with Python or R is a plus
• Proficiency in dashboarding and visualization tools (e.g., Tableau, Power BI, Thinkcell)
• Understanding of the advertising, SaaS or e-Commerce industry is a good to have

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at