Business Process Consultant - Quality Management

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams
• Develops project work plans, project management and periodic assessment
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
• Identifies, collections, and researches to complete data analysis
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
• Develops and improves models and methodologies for the department
• Reviews and critiques the work of functional team staff
• Communicates project and program information to all levels of the organization

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

None

• Subject Matter Expert level experience in vendor and contract management and digital self-service platforms.
• Experience in driving process improvement projects.
• Experience in identifying business strategies, objectives and planning, development and management processes.
• Experience in researching methodologies, providing cost/benefit analysis and/or statistics and financial models.
• Experience in negotiating project and program initiatives.
• Experience in using interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholder expectations.

The annual hiring range for this position is $75,950.00-$95,700.00

The purpose of this position is to support process improvement projects related to City of Austin Utilities application of enhancements for Energy Efficiency Customer Platforms and contract management of various products within our portfolio.

This position will:

• work with key stakeholders to determine requirements and costs associated with contractual hours and spend associated with system improvements.
• facilitate performance discussions with vendors to evaluate project execution.
• be responsible for identifying key performance measures and metrics.

Employment Application:

• • The City of Austin employment application is an official document; incomplete applications will not be considered.
  • Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
  • The…