Business Analyst – LATAM

This is initially a part-time role (20 - 25/ hours per week) with potential expansion to full-time based on future project requirements. We are looking for a hands-on, proactive, and execution-focused BA who can take ownership of deliverables, engage directly with LATAM business stakeholders, and operate independently with minimal oversight.

We are seeking an experienced, self-driven Senior Business Analyst to support business and IT initiatives across the LATAM region. The ideal candidate will have strong functional knowledge of SAP and Salesforce eCommerce, expertise in business process analysis, and proven experience collaborating with regional stakeholders and global IT teams. The candidate must be capable of independently managing BA activities with minimal supervision.

• Requirements Management:
  Lead discovery workshops, gather and document business and functional requirements, and develop BRDs, FRDs, user stories, acceptance criteria, and requirements traceability documentation.
• Business Process Analysis:
  Document As-Is and To-Be processes using Visio, Signavio, or similar tools; perform gap analysis and identify opportunities for process optimization and standardization.
• Enterprise Systems:
  Support SAP and Salesforce eCommerce initiatives, including system enhancements, migrations, and cross-functional process improvements.
• Stakeholder Engagement:
  Work directly with LATAM business stakeholders across CXC, Finance, Sales, HR, Supply Chain, and Operations. Facilitate cross-country collaboration and alignment with global IT teams.

• 5–8+ years of Business Analysis experience in enterprise IT environments, preferably supporting multinational or LATAM operations.
• Hands-on functional experience with SAP and Salesforce eCommerce platforms.
• Fluency in English, Spanish, and Portuguese, both written and verbal.
• Strong proficiency in business process mapping using Visio, Signavio, BPMN, or equivalent tools.
• Experience with Jira, Confluence, SharePoint, and Agile, Waterfall, or hybrid methodologies.
• Demonstrated expertise in requirements elicitation, BRD/FRD documentation, user stories, process mapping, gap analysis, and UAT coordination.
• Understanding of enterprise business processes, system integrations, data mapping, and business impact analysis.
• Proven ability to independently manage multiple priorities, lead stakeholder discussions, and coordinate geographically distributed teams.
• Excellent communication, analytical, problem-solving, and relationship-management skills.
• Ability and willingness to travel across LATAM regions as required.