Senior Sales Operations Analyst

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We are seeking a highly analytical and detail-oriented Senior Sales Operations Analyst to support the effectiveness and scalability of our commercial organization. This role will serve as a key subject matter expert for CRM platforms, sales compensation, commercial analytics, and sales operations processes.

The Senior
Sales Operations Analyst will partner closely with Sales Leadership, Finance, and other cross-functional stakeholders to maintain high-quality commercial data, administer and analyze incentive compensation programs, develop actionable reporting, and continuously improve the tools and processes used by the sales organization.

The ideal candidate combines strong technical data analysis capabilities with an understanding of sales compensation, commercial performance metrics, and the day-to-day needs of a high-performing sales organization.

• Serve as a key CRM expert for the commercial organization, supporting CRM processes, reporting, dashboards, data quality, and user adoption.
• Develop and maintain Salesforce reports and dashboards that provide visibility into sales activity, pipeline, performance, account management, and other key commercial metrics.
• Partner with Sales Leadership and business stakeholders to translate business requirements into scalable Salesforce solutions and process improvements.
• Monitor CRM data quality and establish processes to improve data accuracy, completeness, consistency, and governance.
• Support the administration and ongoing management of sales incentive compensation programs
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• Perform recurring sales compensation calculations and validations to ensure accurate and timely incentive payments.
• Model potential compensation plan changes and assess impact.
• Develop compensation statements, dashboards, and reporting that provide sales representatives and leadership with clear visibility into performance and incentive attainment.
• Support annual sales compensation planning, quota setting, and plan implementation.
• Develop and maintain recurring and ad hoc reporting on sales performance, productivity, pipeline, forecasting, incentive attainment, and other commercial KPIs.
• Analyze sales results to identify trends, performance gaps, opportunities, and potential risks.
• Translate complex data into clear insights and recommendations for Sales Leadership.
• Create executive-ready dashboards and reporting that enable data-driven commercial decisions.

• Bachelor’s degree in Business, Finance, Data Analytics, Information Systems, or a related field.
• 5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, Sales Analytics, or a related function.
• Strong hands-on experience with Salesforce, including reporting, dashboards, data management, and CRM workflows.
• Experience supporting or administering sales incentive compensation programs.
• Advanced Microsoft Excel skills, including complex formulas, lookups, pivot tables, data validation, and large