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Senior CX Strategy & Operations, AI-Driven Global

Job in Austin, Travis County, Texas, 73301, USA
Listing for: Ladders
Full Time position Listed on 2026-11-12
Job specializations:
  • Business
    AI Business & Operations, Change Management, Operations Management
Salary/Wage Range or Industry Benchmark: 147000 - 205000 USD Yearly USD 147000.00 205000.00 YEAR

Job Description & How to Apply Below

Position: Senior CX Strategy & Operations, AI-Driven Global Support

Ladders is seeking a Senior Manager for Customer Experience Strategy & Operations to help shape an AI-enabled support operating model. Remote role with global scope, partnering with senior CX leaders to set goals and improve workflows for high-quality service.

The role focuses on operational excellence, team effectiveness, and using performance data to guide change across global support teams. Compensation reflects senior leadership in CX.

The following position is for a Senior CX Strategy & Operations, AI-Driven Global Support with Ladders.

We appreciate your interest in this position.

Join Ladders and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior CX Strategy & Operations, AI-Driven Global Support role at Ladders, based in United States.

Position Requirements

10+ Years work experience
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