Lead Professional Services Consultant, Business Performance Assessment; BPA)

Lead Professional Services Consultant, Business Performance Assessment (BPA)# CAREERS## Lead Professional Services Consultant, Business Performance Assessment (BPA)
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Hoffman Estates, IL, USA:
Austin, TX, USA:
US
- Ohio
- Blue Ash:
Cincinnati, OH, USA:
Posted Today:
JR9466
** About Us
** CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

** Position Summary
** The
*** Lead Business Process Consultan
*** t is the highest-level individual contributor within the BPA practice and serves as a strategic advisor, subject-matter expert, and practice leader for the most complex and high-impact customer opportunities. The role directs enterprise, multi-store, and cross-functional assessments; determines which opportunities have the greatest strategic and financial value; and influences senior customer leaders to commit to sequenced actions that produce measurable outcomes.

The Lead establishes quality standards for BPA delivery and value realization, shapes integrated CDK opportunities, resolves ambiguity and escalations, and leads through expertise, coaching, calibration, and cross-functional influence without direct people-management responsibility  
** Responsibilities & Essential Functions*
* • Lead the BPA practice’s most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I.
• Advise Dealer Principals, ownership groups, senior dealership executives, and internal leaders on performance, financial impact, process maturity, technology utilization, and transformation priorities.
• Synthesize complex operational, financial, workflow, customer, and solution-utilization data into an enterprise-level point of view, quantified business case, and sequenced roadmap.
• Determine the highest-value opportunities and strategic trade-offs, including what the customer should implement directly and where integrated CDK or Consulting support will accelerate value.
• Lead executive readouts and decision discussions that secure alignment, customer commitment, accountable owners, investment decisions, and actions required to realize measurable value.
• Shape and qualify significant customer opportunities by connecting complex business challenges to integrated CDK capabilities in partnership with Sales and senior business leaders.
• Serve as the escalation point and subject-matter expert for ambiguous assessments, difficult customer situations, high-stakes recommendations, and barriers to value realization.
• Define and continuously improve BPA methodologies, tools, templates, KPI frameworks, quality standards, AI-enabled delivery practices, and value-realization measures.
• Provide functional leadership, coaching, calibration, and quality review for Business Process Consultants and Senior Business Process Consultants; this role does not have direct reports.
• Lead cross-functional alignment with Sales, Customer Success, Professional Services, Product, and Support to remove systemic barriers and strengthen customer outcomes.
• Identify patterns across customers and markets and translate them into recommendations for solution strategy, service offerings,…