Sr. Director

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 12-31-2026

Job Description Overview :

Senior Director, Visa Access — Strategy, Product & Client

Experience:

Visa Access is Visa’s enterprise B2B digital platform for secure access to content, applications, and services with 275,000+ monthly active users. As Senior Director, you will own its multi-year strategy, product direction, business operations, and client experience—shaping its evolution into a more intelligent, integrated, and intuitive platform. Role

Summary:

This role is for a strategic product and transformation leader who can translate client needs and enterprise priorities into a clear roadmap, effective operating model, and measurable outcomes. You will lead a multidisciplinary team and partner globally to simplify access, modernize the platform, and connect the client experience and journey. You will own product priorities, governance, and business outcomes;
Technology retains responsibility for building, running, and securing the platform, and adjacent teams retain ownership of their products. Key Areas of Responsibility:

Strategic Leadership & Business Operations:

Define and own the multi-year Visa Access vision, strategy, and roadmap aligned with Client Services and enterprise priorities. Set investment priorities and business cases, balancing client value, modernization, operational risk, cost, and delivery capacity. Establish the operating model, decision rights, governance, and executive reporting across a federated global organization. Measure and communicate value through adoption, client experience, task completion, support trends, and operational performance.

Product & Platform Leadership:

Lead the product lifecycle from discovery and prioritization through launch, adoption, and continuous improvement. Guide platform modernization, content and search, access services, analytics, and reusable application-integration and onboarding capabilities. Partner with Engineering, Design, Architecture, IAM, and Technology Operations to deliver secure, reliable, accessible, and scalable experiences. Serve as the senior escalation point for portfolio trade-offs, delivery risks, quality concerns, and cross-team dependencies;

apply structured problem-solving and mobilize cross-functional partners to resolve issues and escalations quickly and efficiently. Client Experience & AI Transformation:

Use client research, journey analytics, and support insights to simplify discovery, enrollment, access, application use, and self-service. Align client journey entry points and contextual handoffs while maintaining distinct product ownership. Advance intelligent search, personalization, guided journeys, and AI-enabled experiences grounded in governed content and appropriate entitlements. Embed responsible, hands-on use of AI in product discovery, requirements, analysis, and decision-making, with measurable productivity and client outcomes.

Access Governance & Operational Excellence:

Set business direction for simplified and improved access, and self-service account management. Partner with IAM, Legal, Risk, and business owners to balance simpler onboarding with security,…