Director, Client Solutions & Delivery

Director, Client Solutions & Delivery page is loaded## Director, Client Solutions & Delivery locations:
United States Virtual time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
November 18, 2026 (6 days left to apply) job requisition : R-116148

At Assurant, we're seeking a strategic and execution-focused Director, Client Solutions Delivery to lead the design, implementation, and optimization of client solutions that drive growth, enhance customer experiences, and deliver measurable business results. This role serves as a critical bridge between clients and internal teams, translating complex business requirements into scalable solutions while ensuring flawless delivery and long-term success.

As a key leader within our OEM and Connected Living business, you'll collaborate with cross-functional stakeholders across Product, Operations, Technology, Finance, Marketing, Supply Chain, Business Development, and Account Management while partnering with some of the world's most recognized brands.

At Assurant, you'll have the opportunity to:
* Influence growth strategies and client solutions for major global OEM and retail brands.
* Lead highly visible initiatives that directly impact client satisfaction, retention, and business growth.
* Operate with autonomy while partnering across a large, matrixed organization.
* Help shape innovative programs, launches, and strategic initiatives that support evolving customer needs.
* Work in a remote-friendly environment that values collaboration, flexibility, and results.
* Lead the development and execution of client solution strategies that align business objectives, client needs, and product priorities.
* Partner directly with clients to understand business challenges, identify opportunities, and design scalable solutions.
* Drive complex client implementations, program launches, enhancements, and solution delivery from design through operational readiness.
* Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management to ensure seamless execution.
* Develop business cases, scope documents, requirements, solution recommendations, and executive-level communications.
* Manage client relationships and build credibility with senior stakeholders while balancing client expectations with business objectives.
* Monitor program performance, profitability, and key success metrics, implementing improvements as needed.
* Lead and coach team members while influencing numerous matrixed resources across the organization.
* Communicate risks, priorities, decisions, and progress clearly to executives, clients, and business partners.
* Bachelor's degree or equivalent experience.
* 7+ years of experience in client solutions, implementation, program management, and team leadership.
* OEM and/or retail industry experience required.
* Demonstrated success leading large-scale client implementations and cross-functional initiatives.
* Proven consulting, stakeholder management, negotiation, and relationship-building skills.
* Ability to influence across matrixed organizations and drive decisions in fast-paced, ambiguous environments.
* Experience developing scalable solutions and implementation strategies based on client needs.
* Effective executive communication skills with the ability to engage clients, leaders, and cross-functional partners.
* Analytical problem-solving skills with a focus on execution and results.
* Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.
* MBA or other advanced degree.
* Experience working in Agile development environments.
* Strong solution design and implementation leadership experience.
* Demonstrated success building consensus among diverse stakeholders and leading through influence.
* Experience with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives.
* Bilingual capabilities may be beneficial.
* This position requires approximately 20% travel based on client, business, implementation, and program needs. Travel may include client meetings, program launches, stakeholder workshops, and strategic planning sessions.#LI-Remote#Assurant

ProudKSPay Range:$ - $Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will…