Strategic Program Manager

The best of medicine should belong to everyone. Nobody dreams of becoming good at being a patient. We have people to love, things we want to do, and plans we hope to keep. Illness already asks enough of us.

xCures® exists to give healthcare the capacity to care for everyone. Healthcare has more to give. Too much of its time, money, and talent goes into unnecessary work that keeps people waiting and drives up the cost of care. Freeing those resources can make excellent care possible for far more people.

xCures understands a patient’s history across the places they receive care and keeps that understanding current. It puts trusted information in the hands of the people who need it, when they need it, and uses that knowledge to take on more of the administrative work around care. Every extracted data point traces back to the exact document and page it came from.

Our ambition is to empower doctors to make better decisions, enable researchers to develop better treatments faster, and help healthcare organizations serve more people with fewer errors and lower costs. We work with diagnostic labs, providers, telehealth companies, health systems, payers, and consumer health platforms. We are a fully remote, venture-backed team that holds itself to the same standard as our product: trustworthy, precise, and purposeful.

We are building for the lives people want to live.

Our most important customers, channel partners, and vendors shape what xCures builds and how quickly we grow. As Strategic Program Manager, you’ll own those relationships end to end. You’ll be their primary point of contact, their advocate inside xCures, and the person who makes sure every commitment is met.

You’ll report in to the PMO within the Chief Product Officer’s organization and work closely with Product, Engineering, Data Science, and Commercial teams. Together, you’ll turn partner needs into clear requirements and roadmap priorities.

You will own a defined portfolio of partners and make sure commitments are met. You will help shape cadences and playbooks.

• Lead onboarding and implementation for strategic partners, working with Sales on vetting and with technical teams on setup, so each partner goes live on schedule
• Build and maintain a single source of truth for every active request, deliverable, and collaboration item across your portfolio, and drive each one to resolution
• Build strong, trusted relationships with key customers, channel partners, and vendors, serving as their primary point of contact at xCures
• Prepare for partner cadences and recurring status meetings, that keep both sides aligned on priorities, progress, and next steps
• Translate partner requests into clear product and engineering requirements, and partner with technical program managers to make sure technical deliverables are well defined and met
• Represent partner development interests in roadmap planning, and set clear expectations with partners about what’s coming and when
• Manage escalations for your portfolio, bringing in senior leaders as needed
• Monitor account health and work with Commercial teams to identify and act on growth opportunities
• In your first 90 days, take ownership of key partner accounts, establish partner cadences, and stand up a centralized request tracker
• Measure success by partners who feel well served, commitments met as promised, and relationships that grow year over year
• Make sure partners are ready when features they requested ship, with the timing, documentation, and support they need to adopt them

• 5+ years of professional experience in program management, strategic account management, or client services
• Experience working in healthcare
• Strong program and project…