Director Global Sales Operations

Remote | International travel approximately 30%

Dwyer Omega is a fast-growing, PE-backed global manufacturing and engineering group known for our agility, acquisitive growth and innovative culture. As a leading global manufacturer of precision measurement and control solutions, we support customers across industries to improve operational efficiency, ensure safety and achieve their sustainability goals. With a legacy of innovation and quality, our products empower customers to monitor, manage and optimise critical processes with confidence.

We are now looking for a Director, Global Sales Operations to build and lead the commercial operating system that will support Dwyer Omega’s continued global growth.

This is a high-impact leadership role with responsibility across all regions, brands and acquired businesses. Reporting to the Senior Director, Global Commercial Excellence, you will lead the Global Sales Operations and Global Commercial Systems teams, setting the standards, processes and governance that enable our commercial organisation to execute consistently and predictably.

The role will bring together global CRM governance, pipeline and forecast execution, sales incentives, territory and account coverage, commercial systems, change management and field adoption. You will work closely with sales leaders, Product Management, Data Strategy & Insights, Commercial Innovation & Enablement and IT to ensure that every initiative is connected to the priorities of the field and the wider commercial strategy.

• Set the vision, multi-year strategy and annual plan for Global Sales Operations, aligned to Dwyer Omega’s global commercial priorities.
• Lead and develop the Global Sales Operations and Global Commercial Systems teams, creating clear accountability, capability and focus.
• Establish global standards for CRM governance, opportunity management, pipeline inspection and forecast execution.
• Own the global commercial operating rhythm, including pipeline, forecast, M  and Q  reviews.
• Lead the commercial systems roadmap, including Salesforce governance, acquired-business integration, quoting, automation, AI and workflow improvements.
• Build strong partnerships with field sales and Product Management, ensuring priorities are based on commercial impact and genuine business needs.
• Own the end-to-end change management and field adoption approach for new tools, processes and systems.
• Lead the design and governance of Sales Incentive Plans, quotas, commissions and territory and account coverage.
• Provide a scalable playbook for integrating acquired businesses into Dwyer Omega’s CRM, incentive and forecast processes.
• Define and report measures of adoption, efficiency, data quality, forecast accuracy and commercial impact.

• 12+ years’ experience in Sales Operations, Revenue Operations or Commercial Excellence within a B2B organisation.
• At least 5 years’ experience leading teams and setting strategic direction.
• Deep experience of Salesforce governance, pipeline and forecast management and sales incentive design.
• Experience setting global standards across multiple regions, business units or acquired companies.
• A strong track record of leading complex change and driving adoption without relying solely on direct authority.
• Experience partnering closely with field sales and Product Management to translate commercial needs into practical solutions.
• Strong understanding of commercial systems, process standardisation, data quality and operating governance.
• A bachelor’s degree is required. An MBA or advanced degree would be advantageous.
• Experience with CPQ, automation, AI-enabled commercial tools or acquired-business integration would be beneficial.
• Experience in industrial, technical or…