Director, TPM - Consumer

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

We are seeking a technically fluent Director of Program Management to lead the team of Technical Program Managers (TPMs) driving delivery across the core ® consumer experience. This is not a traditional PMO role. You will be a hands‑on delivery leader with a background in developing, delivering, and supporting software products and services at scale, who can go deep on architecture, dependencies, and technical tradeoffs alongside engineering and product leaders.

As a key member of the Consumer Product leadership team, you will balance deep technical execution with strategic planning, owning end‑to‑end program delivery - spanning roadmap clarity, cross‑team dependencies, release planning, launch readiness, operational excellence, and post‑launch performance.

You will be a key partner to product, engineering, design, data, and go‑to‑market leaders, clarifying roadmaps, roles, and responsibilities; driving delivery of complex, multi‑team programs; and holding all contributors accountable for their deliverables. You will thrive in a fast‑paced environment and in domains that are still being defined, including the Company's efforts to bring advanced AI capabilities into the consumer experience.

• Lead the end‑to‑end delivery of the most complex, cross‑functional programs across the consumer experience, from early scoping and technical design through launch and post‑launch operations.
• Partner with engineering and product leaders to translate product strategy into executable technical plans, sequencing work across teams, services, and platforms (web, native apps, and backend systems).
• Identify and resolve technical risks, cross‑team dependencies, and architectural tradeoffs early, driving clear decisions and keeping programs moving.
• Drive accountability across all contributors by establishing clear owners, milestones, and success criteria, and escalating with data when programs are at risk.

• Work with product, engineering, design, data, sales, and marketing to clarify roadmaps, roles, and responsibilities across teams and initiatives.
• Facilitate quarterly and annual planning, ensuring priorities, capacity, and dependencies are understood and aligned across the organization.
• Coordinate release schedules and launch readiness across multiple teams, ensuring high‑quality, well‑communicated launches for consumers and real estate professionals.
• Partner with external partners and internal stakeholders on programs that span organizational boundaries, ensuring commitments are aligned and delivered.

• Build sustainable, lightweight processes and mechanisms that increase delivery speed and predictability without adding unnecessary overhead.
• Champion agile and modern program management practices, adapting methodologies to the needs of each team and program.
• Define and track delivery and operational health metrics, using data to surface…