Senior Business Programs Manager, Voices

Position: Senior Business Programs Manager, Expedia Voices
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

R-111302 Senior Business Programs Manager, Expedia Voices Introduction to the Team:

This team sits within Expedia Groups B2B, on the Supply Marketing team. The team helps hotels, vacation-rental businesses, airlines, and more deliver better traveler and business experiences through Expedia Group. Supply Marketing turns partner and market insight into clear stories, strategies, and programs that drive product adoption, business growth, and long-term partner value.

Make An Impact!

The Senior Business Programs Manager, Expedia Voices leads and manages the Expedia Voices research program and operating model across key pillars including third-party research and Customer Advisory Boards, partnering closely with PMM, UXR, Procurement, Finance, and Product. This role is expected to establish strategy, direction of execution of the program, requiring coordination across teams and the organization.  The role is best suited for someone who is highly organized, strong in cross-functional program management, comfortable operating in ambiguity, and able to keep multiple research and stakeholder work streams moving at  This Role You Will:

Lead program management for the Expedia Voices third-party research pillar.  Manage vendor sourcing and selection in partnership with Procurement.  Coordinate research operations, recruiting support, purchase orders, invoicing, and budget review/approval workflows.  Lead Partner Advisory Board planning and execution across lines of business.  Lead quarterly PMM research intake and triage with Expedia Voices partners.  Support research education, readouts, and socialization of insights across stakeholders. 

Partner with PMMs and UXR to route work to the right research method based on business question, timeline, rigor, and budget.  Influencing Role Expectations:
Uses influence with internal and external stakeholders to foster positive outcomes and become a trusted advisor. Helps stakeholders explore and understand wider business challenges, not just immediate program asks. Uses a thorough understanding of current business processes, objectives, and challenges to recommend solutions that meet unique business needs and support broader goals. Maintains trusted relationships with business partners to identify collaboration opportunities across teams and functions.

Partners with the business to resolve challenges, propose best practices, and guide prioritization based on overarching strategy and objectives. Devises methods and procedures for collecting data and performs complex analyses to uncover underlying drivers, themes, and implications. Formulates the right questions in relation to strategic priorities, evaluates relevant data sources, and investigates issues to test hypotheses before reaching conclusions. Uses data and investigation to independently solve ambiguous problems.

Identifies key measurements for determining the success and effectiveness of programs. Analyzes stakeholder satisfaction, program efficiency, and program effectiveness…