Contract Analyst, Business

The Contract Analyst is responsible for drafting and managing a variety of contracts as part of the commercial deal management process. This includes User Agreements, Statements of Work (SOWs), Order Forms, amendments, renewals, and other contract-related documents. The goal is to deliver accurate contracts and related contract data efficiently, within established turnaround times and approval workflows. This role requires close cross-functional collaboration between Sales and internal partners including Product Management, Consulting, Legal, Implementation, Accounting, and Finance.

A key focus of this position is managing deals within the Contract Operations queue. The analyst also validates quote accuracy by confirming that any deal rescoping is correctly reflected in the quoting system before the deal is processed.

• Draft customer-facing documents, including User Agreements, SOWs, Order Forms, amendments, and renewals, in alignment with the GHX playbook.
• Review and negotiate contract redlines in collaboration with Legal, Sales, and other internal stakeholders, ensuring terms align with company policies and risk guidelines and supporting timely deal execution.
• Apply knowledge of go-to-market strategies, product offerings, and processes when advising Sales on deal structure.
• Process contracts accurately and efficiently, maintaining high throughput and consistently meeting turnaround time service level agreements (SLAs).
• Provide operational support across upstream and downstream processes to enable seamless contract lifecycle management and cross-functional alignment.
• Keep quoting and contracting systems current throughout the sales cycle to ensure data integrity.
• Proactively identify process improvement opportunities and contribute to initiatives that enhance efficiency, accuracy, and operational efficiency and effectiveness.
• Help create, refine, and maintain internal documentation and tools that keeps Contract Operations’ processes clear and consistent.
• Contribute to special projects and other responsibilities as needed.
• Proven ability to collaborate across business functions to drive results.
• Strong initiative and ability to work independently with minimal supervision.
• Excellent written communication skills, with the ability to convey complex information clearly and concisely.
• Working knowledge of standard contract and legal document structures and processes.
• Strong critical thinking skills, particularly in analyzing and interpreting complex contract language.
• Experience with workflow applications such as Salesforce (CRM) and Icertis or other contract lifecycle management systems (CLM).
• Proficient in Microsoft Word and Excel, including AI and other advanced features.

• Bachelor’s degree in a related discipline, or an equivalent combination of education and experience.
• At least 3 years of experience in contract management or a related field, such as sales operations, project management, customer support, or financial analysis.

• Experience with CPQ or pricing software such as Conga CPQ (Apttus).
• Background in Software-as-a-Service (SaaS) environments strongly preferred.
• Knowledge of product and services pricing and of accounting and financial principles.
• Experience using AI to increase efficiency and accuracy.

Compensation for this role is: $67,000- $90,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits…