Partnerships Operations Manager

Team: TPA & Employer Partnerships (Operations)

Location: Los Angeles or Austin preferred // Hybrid

Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions and prevention. Today's healthcare system spends less than 3% of the $4.3T in annual spending on prevention. This has to change.

Today, 95% of all medical costs go to treating illness. Our goal is to empower people to invest in healthy habits today rather than treating illness in the future. We do this by supporting these 5 habits that research shows are tied to significantly improved health outcomes:

Truemed enables patients to use pretax HSA/FSA funds to buy healthy food, exercise equipment, and supplements. We support brands like Peloton, Eight Sleep, Momentous, and hundreds of others. We're building the infrastructure that allows health and wellness merchants to accept the $150+ billion tied up in HSA and FSA accounts. By allowing consumers to spend these pre-tax dollars on goods that make them healthier, we'll incentivize consumers to invest in their health and begin to reverse the explosion in chronic illness that's plagued the US for the last 50 years.

• Third-party administrators (TPAs) and employers control how millions of Americans access their HSA/FSA dollars. Truemed's partnerships with them are one of the fastest-growing parts of our business.
• As the partnership footprint grows, execution is the difference between a signed deal and a partnership that actually drives impact. This role makes sure nothing falls through the cracks.
• You’ll sit at the center of the partnerships team, turning strategy into shipped projects and giving the team the leverage to move faster in a market that’s ready for Truemed.

• This role owns project management and operational execution across Truemed's TPA and employer partnerships, from post-signature launches to cross-functional initiatives.
• You’ll work directly with the Head of TPA Partnerships and the Partner Success team, and partner with Marketing, Clinical Ops, Customer Success, and Product to keep work moving.
• It’s a generalist role for someone who loves bringing order to fast-moving work and getting things done. The scope will grow as you do.

• Own project management across partnership initiatives: build plans, set timelines, assign owners, and drive next steps to completion.
• Lead post-signature execution for new partners, including implementation checklists and integration launches, and go-live coordination.
• Prepare the team for partner and prospect meetings, and own follow-ups so next steps never stall.
• Coordinate major initiatives like QBRs, partner advisory board meetings, open enrollment campaigns, and industry conferences.
• Manage partner-facing collateral, including organizing materials, managing revisions, and keeping assets current.
• Build and maintain the team's systems, CRM hygiene, and documentation so information is easy to find and always up to date.
• Track partnership KPIs, analyze performance, and build clear reporting and presentations for business reviews.

• First 90 days:
  You’re fluent in the TPA and HSA/FSA ecosystem and own your first set of projects end to end.
• 6–12 months:
  You’re the trusted owner for partner launches and cross-functional initiatives, and projects ship on time.
• O…