Continuous Improvement Specialist

Welcome to a workplace where everyone passionately believes in one purpose!

Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.

At GCG , we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.

Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

The Continuous Improvement Specialist is accountable for delivering assigned improvement initiatives, from process diagnosis and solution development through implementation, results verification, and operational handover.

The role applies Lean and structured problem-solving methods to improve productivity, efficiency, and service performance, while developing local improvement capabilities. It provides functional guidance to the local continuous improvement network, requires adherence to agreed methods and commitments, and verifies that improvements are adopted and sustained by process owners.

Duties & Responsibilities include, but are not limited to:

• Apply Lean and structured problem-solving methodologies to identify waste, analyze process performance, and develop practical improvements.
• Lead process observations, improvement workshops, and root cause analysis with station teams and process owners.
• Require adequate analysis and evidence before recommending solutions, and challenge proposals that do not address the identified causes.
• Identify opportunities to improve corporate CI methodologies and submit proposed changes to the Operational Excellence Manager.

• Lead assigned improvement initiatives with defined objectives, scope, accountable owners, milestones, and expected benefits.
• Develop implementation plans with process owners and confirm the resources and operational participation required for delivery.
• Track commitments, require corrective or recovery actions when implementation deviates from the agreed plan, and accelerate unresolved barriers to the Operational Excellence Manager.
• Maintain clear records of project decisions, results, outstanding actions, and handover requirements.

• Establish project baselines and performance measures with process owners and the Operational Excellence Analyst.
• Verify the quality and comparability of data used to diagnose problems and measure improvement.
• Evaluate results against agreed baselines and targets, distinguishing implemented activities from demonstrated benefits.
• Prepare evidence of operational and financial benefits for validation by the Operational Excellence Manager, Operations, and Finance, as applicable.
• Identify benefits that are unsupported or not sustained and require further analysis or recovery actions before recommending project closure.

• Develop and improve operational work methods with process owners, incorporating applicable QHSE requirements.
• Test proposed methods under relevant operating conditions and verify their practicality and effectiveness.
• Pr…