Business Process Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Process Manager based in Germany.

Join a fast-growing international technology environment focused on innovative digital solutions and B2B services within the iGaming industry. As a Business Process Manager, you will play a key role in improving operational efficiency and establishing scalable processes across the Product department. You will analyze existing workflows, identify bottlenecks, eliminate inefficiencies, and drive process optimization initiatives. Working closely with cross-functional teams, you will standardize operational practices, improve planning and prioritization, and enhance collaboration across departments.

You will also take ownership of Jira and Confluence as essential tools for workflow management, reporting, automation, and documentation. This is an excellent opportunity to influence operational strategy, implement meaningful improvements, and contribute to a collaborative, flexible, and innovation-driven organization.

• Business Process Analysis and Optimization:
• Analyze existing processes across Product teams to identify bottlenecks, duplicated responsibilities, inefficiencies, and opportunities for improvement.
• Design and implement optimized workflows, identifying automation opportunities and evaluating their expected operational impact.
• Develop practical recommendations to improve productivity, efficiency, and process transparency.
• Process Standardization and Operational Management:
• Contribute to the development, standardization, and implementation of consistent operating principles across the Product department.
• Establish and improve processes for planning, prioritization, request management, dependency coordination, responsibility allocation, and escalation procedures.
• Coordinate operational initiatives and process changes, monitoring timelines, progress, dependencies, risks, and blockers.
• Facilitate effective communication between teams to ensure smooth implementation of operational improvements.
• Jira Management and Automation:
• Develop Jira Cloud as a centralized platform for task management, initiative tracking, and operational planning.
• Gather stakeholder requirements and translate them into technical specifications for Jira spaces, boards, workflows, and automation rules.
• Coordinate the implementation, testing, and acceptance of Jira configuration changes.
• Continuously improve Jira functionality to support the specific needs of different Product teams.
• Performance Monitoring and Reporting:
• Develop operational metrics and define requirements for dashboards and reporting systems.
• Analyze performance indicators, identify deviations and operational bottlenecks, and recommend corrective actions.
• Improve the predictability, transparency, and efficiency of team operations through data-driven insights.
• Documentation and Change Management:
• Drive the adoption of new processes, standards, and operational practices across teams.
• Collect feedback, monitor adoption levels, and evaluate the effectiveness of implemented changes.
• Build and maintain a centralized operational knowledge base in Confluence, including process maps, standard operating procedures (SOPs), guidelines, instructions, templates, and responsibility matrices.
• Ensure that operational documentation remains accurate, structured, accessible, and up to date.

• At least 3 years of professional experience in Operations, Product Operations, Business Process Management, or a related role within IT companies.
• Proven experience analyzing, modelling, and standardizing and optimizing business processes, particularly across teams with different operational structures.
• Demonstrated ability to manage end-to-end process improvement initiatives, from identifying problems and gathering requirements to designing solutions, implementing changes, and evaluating results.
• Strong hands‑on experience with Jira Cloud and Confluence, including adapting these tools to different team requirements.
• Advanced knowledge of Jira functionalities, including boards, workflows, JQL, dashboards, Jira Plans, and Automation.
• Experience gathering, analyzing, and formalizing business and technical requirements, preparing technical specifications, and coordinating solution testing and acceptance.
• Good understanding of Agile methodologies, including Scrum and Kanban, with practical experience in request intake, backlog management,…