Title Title Title x9

Position Overview

The Sr. Technical Lead is a Mid‑Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This role serves as a bridge between technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 2+ years of field experience in a specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Demonstrates Self‑Awareness
• Drive Results
  • Ensures Accountability
• See The Big Picture
  • Decision Quality
  • Manages Complexity
• Value People
  • Collaborates

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Never

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Note:

The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Hotel:
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and dust. Conditions vary from quiet to noisy volumes. Team members use high‑end audio‑visual equipment, may be exposed to heights via lifts and ladders, and may be required to work at multiple hotel locations. Working times include irregular hours and on‑call status (days, evenings, weekends, holidays).

Adherence to appearance guidelines is required.

Warehouse:
Work is performed at event venues and a warehouse environment. Similar exposure to outdoor temperatures and dust. Working conditions vary from quiet to noisy volumes. Use of high‑end audio‑visual equipment. Working times may include irregular hours and on‑call status (days, evenings, weekends, holidays).

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industry: Events Services

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