Title Title Title x1

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Position Overview

A Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up‑selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
• A valid driver’s licence is required for team members that may operate company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Physical Requirements

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

Lifting Requirements

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

Carrying Requirements

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Never

Auditory/Visual Requirements

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

Pushing/Pulling Requirements

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Note:

The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment

Hotel:
Work is performed in a hotel/convention centre environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet and noisy volumes. Team members use high‑end audio‑visual equipment and electrical components, and may be exposed to heights via lifts and ladders. They may be asked to work in multiple hotel locations. Working times include irregular hours and on‑call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse:
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based on a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. Working conditions vary between moderately quiet and noisy volumes. Team members may use high‑end audio‑visual equipment and electrical components.

Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.

Encore is committed to providing the best benefits options for our employees and families.  to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.  to view details on our commitment to inclusivity and belonging.