Customer Success Manager, Enterprise Accounts

Customer Success Manager, Enterprise Accounts

Austin, TX

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit  to learn more.

Your Role

As a Customer Success Manager, Enterprise Accounts, you’ll play an essential role in guiding our customers through their Dialpad journey—from start to finish. You’ll work closely with Sales, Support, and Product to ensure our customers realize measurable value from their investment in Dialpad products, driving success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and can be based in either our Austin, TX or Denver, CO Office.

What you’ll do

• Lead all post-sales activities for Dialpad’s customers through relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer’s adoption, training, and development of best practices to continually drive value and return on investment.
• Conduct Business Reviews and status calls to align goals, identify growth or risk opportunities, and communicate performance metrics and insights.
• Maintain a deep understanding of our solutions and discuss relevant features/functionality with customers based on their business needs.
• Manage customer escalations with urgency by documenting issues, facilitating regular status meetings, and coordinating cross-functionally to resolution.

Skills you ll bring

• 8+ years of relevant experience at a SaaS company.
• Experience and knowledge of Telecommunications and Contact Center spaces (UCaaS/CCaaS).
• Experience and comfort interacting with and influencing C-level executives.
• Experience with large Enterprise customers.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track details and prioritize.
• A desire to work in a dynamic startup where your input helps shape offerings and client interactions.
• Ability to work cross-departmentally and lead or influence internal and customer resources to achieve positive outcomes.
• Strong analytical and problem-solving skills with quick, accurate situational awareness.
• Willingness to travel to customer locations.

Dialpad is committed to investing in our people. We offer competitive benefits and a robust training program, plus an inclusive, vibrant office environment. Our culture is recognized as a Great Place to Work, ensuring employees feel valued and empowered.

Equal Opportunity Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.