Group Planner - Tech Focus
Listed on 2025-12-08
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Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Team member of the department that supports client related M&E functions to deliver a high level of consistency and proficiency in a very fast paced environment. Provide support which includes, but not limited to:
Responsibilities- Share responsibility to monitor/maintain mail boxes within department
- Complete Air Analysis, as requested by internal departments or by client owners
- Manage block space bookings from beginning to end
- Effectively track time to projects
- Utilize internal CWT tools in compliance with company standards
- Complete requested reports to support client programs utilizing CWT reporting tools
- Support GDS processes within the department that provide efficiencies to the overall booking process for PNR completion. Ensure accuracy in file formats
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Performs other duties and responsibilities as required or requested.
- Proficient in Apollo and Sabre
- Strong understanding of the following CWT/M&E tools
- AQUA – MandE Edits and formats
- AQUA – GCWT/NCWT platforms
- Script abilities and testing
- Shell PNR process
- Skills in Microsoft Office applications
- Excellent customer service, telephone and verbal skills
- Self-motivated and independent worker
- Some College preferred
- Good organizational skills
- Ability to work with people
Ability to prioritize workload - Ability to manage multiple projects
Location:
Austin
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Contact us.
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