Manager, Scaled Success

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services. Over $250B+ in residential property transaction funds protected, platform used in all 50 states and 42 countries. Headquartered in Austin, TX.

Manager, Scaled Success (Manager of Digital Success). Lead scaled customer success program from ground up. Small team, cross-functional collaboration. In-person Austin office.

• Design, build, and own strategy and roadmap for scaled customer success program.
• Develop scalable processes, systems, and digital engagement strategies (email nurtures, webinars, self-service content, in-app guidance).
• Segment customers and design data-informed playbooks for proactive engagement.
• Collaborate with Product, Marketing, and Support to align messaging, tooling, and customer journeys.
• Manage and grow a small team responsible for customer onboarding and delivering scaled success initiatives, self-service programs, cross‑selling, and renewals.
• Define KPIs, measure performance, and iterate to improve engagement, adoption, and retention.
• Act as a strategic leader within Customer Success, driving innovation and operational efficiency.

• 5+ years of experience in Customer Success, preferably 2+ years in a scaled, digital, or pooled success role.
• Experience managing a team and mentoring team members.
• Track record of designing and launching scalable customer success processes.
• Familiarity with customer success platforms, email automation tools, and digital CS strategies.
• Bias for action and love for building from scratch.
• Excellent communication skills, strong cross‑functional collaboration, and passion for customer experience.

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Unlimited PTO
• 401(k) match
• Maternity / paternity leave
• Fully‑subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker room
• Monthly team get‑togethers (lunches, social events, sports outings)

Closinglock is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.