Veterinary Client Service Representative, AVES- ORC

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty (AVES)! We’re on the lookout for Client Service Representatives to join our growing team.

AVES is a dynamic and rapidly expanding specialty and emergency hospital that provides advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.

As a Client Service Representative, you will support our emergency, critical care, and specialty departments while welcoming and assisting our guests.

• Educate and Support:
  Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination:
  Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery:
  Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping:
  Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight:
  Accurately and efficiently handle payment processing and reconciliation.

• $18 - $21 depending on experience

• Full Time
• Split Day/Night shifts
• Rotating Weekends required

• Exceptional First Impressions:
  Outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking:
  Thrive on multitasking and navigate unexpected situations with ease.
• Customer Service Excellence:
  Build positive relationships and align with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability:
  Team player who thrives in a collaborative environment and handles unanticipated tasks with grace.

• At least 2 years of customer service experience in a medical setting is required.
• Veterinary experience is preferred.
• A solid employment history with proven reliability.
• The ability to work independently while being self‑driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages is a plus.

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you’ve been looking for!

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.