Head of Customer Experience

About Verisoul

Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult
.

• 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers.

• Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools.

• Strong Backing: Raised $8.8M Series A

Our linkage to our customers is our strongest competitive advantage
. As the Head of Customer Experience, you will scale Verisoul’s ability to deliver an incredible customer experience over time. You’ll lead an entirely new function - called Customer Experience - that puts the customer at the center of Verisoul
. The CE team manages the entire integration and post-sales customer lifecycle - acting as the bridge between sales, product, and engineering.

At Verisoul, we value passion, ability, and alignment with our core principles and mission above all. While we have a set of 'nice-to-haves,' we are primarily looking for exceptional candidates who bring unique strengths to our team. Ideally, you will have:

• 6-10+ Years
  
  Experience:
  
  in product, sales engineering, technical customer success, or similar roles. Record of success at high-growth startups is a plus.

• Technical fluency: Hands on experience with API-based products, integrations, or data-heavy workflows.

• Communication
  
  Skills:
  
  Ability communicate with clients in high-intensity environments and communicate ideas clearly via written, verbal, and face-to-face formats.

• Startup Grit: You have seen the chaos of a Series A/B startup. You are comfortable working with ambiguity and don't need a pre-written manual to be effective.

• Commercial Instincts: You understand that a great customer experience drives revenue. You are comfortable discussing contracts, renewals, and upsells.

• Low Ego / High Ownership: You are willing to answer a question on a Saturday if it means saving a customer, but you have the vision to build a system so you don't have to do it next time.

• You prefer managing mature teams over building process and outcomes from scratch

• You need clear processes and playbooks before acting

• Report directly to the CEO

• Our engineering and product teams, helping turn customer insights into product improvements

• Our Sales team, helping transition customers post-sales

• Base Salary: $160, fixed annual salary

• Variable Bonus:
  Target $30,

• 401k match: 4% match of compensation (~$8,000)

• Equity Grant: 0.25-0.5% with 4-year vesting

In office 5 days a week in Austin, Texas!

• Free Lunch - personalized your way

• $10K Relocation Bonus

• 100% Insurance Coverage

• 4% 401K Match

• Unlimited Vacation

• Up to 20 days Remote Annually

• Beautiful Office