Teller - Ben White

Join the UFCU team as a Teller – Ben White.

As a Full‑Time Teller, you serve as a primary point of contact for processing Member transactions and requests. You build strong, long‑term relationships, providing exceptional Member service by effectively communicating Member needs, answering questions, identifying product and service solutions, and resolving requests and issues.

• Greet members
• Maintain branch appearance
• Explain basic products and services
• Identify product needs
• Answer member questions
• Resolve member issues

• Conduct system navigation on various computer systems
• Process address, phone number, and email changes
• Process check re‑orders
• Establish direct deposit
• Assist with online and mobile banking

• Performs other duties as assigned
• Adhere to all company policies, procedures and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation

• Process transactions, mail deposits, night drop, and cash advances
• Grant access to safe deposit box
• Scan transit and on‑us checks
• Validate accuracy and process member checks
• Place and communicate check holds
• Print documents, including statements, temporary checks, and direct deposit forms

• Effective relationship building, rapport, and diplomatic communication
• Active listening skills
• Strong verbal, interpersonal, and written communication skills
• Adaptability in a fast‑paced environment
• Good judgement and effective problem‑solving skills to resolve Member issues
• Strong attention to detail
• Strong organizational and time‑management skills
• Excellent teamwork skills by treating others with respect, courtesy, and a “help” attitude
• Proficient in Microsoft Office
• Pass pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

• High School Diploma or GED
• Minimum of six (6) months of Teller or cash‑handling experience
• Minimum of six (6) months of customer service experience
• Bachelor’s Degree in Business or Finance‑related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

• English/Spanish bilingual
• Bachelor’s Degree
• Credit Union experience
• General knowledge of applicable financial industry regulations
• Military experience

Monday through Friday from 9 am to 6 pm and Saturday from 9 am to 2 pm.

We’re always looking for great talent. If you’re looking for a career with a socially conscious, service‑oriented organization and want to have fun while you’re at it, join our UFCU team!