Customer Service Administrator

Customer Service Administrator – On‑site, Austin, TX (DaBella)

Full‑time position, Monday‑Friday, 8:00 a.m.–5:00 p.m.

Total compensation: $22.00–$24.00 per hour.

Location:

DaBella Austin office. On‑site requirement.

• Accurately process customer reimbursements, legal documentation, and post‑installation follow‑ups.
• Manage warranty claims, coordinating between customers, project teams, and manufacturers.
• Submit and track Energy Trust rebate paperwork for qualifying window projects.
• Investigate and compile documentation to support claims, rebates and compliance requests.
• Maintain and respond to a shared customer‑service email inbox with professionalism and efficiency.
• Use Salesforce, Excel, Docu Sign, Microsoft Office and Adobe Pro for accurate data management.
• Collaborate with internal departments to ensure process consistency and continuous improvement.

• High school diploma or equivalent (required).
• Strong written and verbal communication skills.
• Comfortable handling phone conversations with customers and partners.
• Excellent attention to detail; confident with numbers and documentation.
• Able to prioritize, multitask, and adapt in a fast‑paced environment.
• Analytical mindset with sound judgment and decision‑making skills.
• Customer‑service experience; familiarity with Salesforce or other data systems is a plus (training provided).

Employees and families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company‑sponsored Life Insurance
• Supplemental Life Insurance
• Long‑term and short‑term Disability
• Accident protection
• Employee Assistance Program – counseling services and other work/family/life balance tools
• Pet Insurance
• 401(k) plan
• Additional Insurance Programs
  • UHC Rewards
  • Rally Health
  • One Pass Select (gym membership subscription)

• VPTO (Volunteer Paid Time Off) year‑round incentives to give back to local community.
• Personal/Professional development – books, courses, leadership conferences.
• Relocation opportunities to other branches nationwide.

• 80 hours of Paid Time Off annually (increases with service).
• 6 paid holidays per year, effective day one of employment.

DaBella is one of the fastest‑growing home‑remodeling companies in the United States. We are committed to leading with purpose, caring deeply for the families and communities we serve, and growing together. Our culture of leadership and positive collaboration makes every voice matter. Values:
We Lead, We Care, We Grow
.

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