Front Desk​/Concierge - Austin

FT - Front Desk/Concierge - Downtown Austin

4 days ago Be among the first 25 applicants

This range is provided by WRMC, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$41,600.00/yr - $41,600.00/yr

Downtown Austin - Seaholm District. Zip Code: 78701.

Full-Time | Must have open availability. Morning shifts are from 7:00 AM to 3:30 PM, afternoon shifts from 3:00 PM to 11:30 PM, and mid shifts from 11:00 AM to 7:30 PM. Flexibility for weekends is required.

$20 hourly

Worth Ross Management Company is an award‑winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.

Requires a self‑motivated, outgoing, detail‑oriented, customer service and customer‑focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking‑in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi‑tasking, e‑mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names consistently.

Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.

• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
• Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions
• Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
• Assists residents in scheduling access for authorized vendors to provide services within units
• Maintains resident and guest privacy, and the organization’s reputation, by always keeping info confidential
• Able to understand and react quickly and effectively to any emergency
• Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows safety guidelines and reports hazards
• Enhances department and organization reputation by taking ownership of new requests and exploring value‑adding opportunities
• Accurately maintains daily shift notes into Building Link system
• Receives packages & deliveries and logs them in Building Link system, organizes for delivery and delivers to residents as schedule allows
• Responds to resident concerns & complaints professionally. Follows up and resolves. Escalates to Lead Concierge or AGM if needed
• Manages resident relations to ensure a consistently high level of service, including timely & complete resolution of concerns and coordinating special services and requests
• Performs other duties as assigned by AGM or Lead Concierge

• Experience working as Concierge/Front desk at Hotel/Residential settings
• Strong customer service, communication & interpersonal skills required
• Effective written & verbal communicator. Multiple language fluency desirable
• Proficient with MS Office (Word, Excel) & email
• Able to operate standard office equipment (fax, copier, telephone)
• Flexible & adaptable to changing environments; able to prioritize & make decisions in stressful situations
• Highly motivated & able to work independently
• Performs other duties as assigned by General Manager, Assistant General Manager, or Lead Concierge

• Ability to lift 30‑50 lbs
• Ability to stand, walk, lift & carry for extended periods
• Ability to work at a computer, talk on phone for long periods
• Navigate building quickly to meet job functions
• Respond quickly to auditory/visual emergency alarms
• Work extended/flexible hours, weekends & holidays if needed
• Communicate, receive & exchange…