Front Desk​/Customer Service Representative

Join to apply for the Front Desk / Customer Service Representative role at iFLY Indoor Skydiving
.

Salary: $18/hr guaranteed starting pay.

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers. If an exciting, dynamic, collaborative workplace is for you, then apply!

Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR
:

• Safety – Promote customer safety throughout their time in the wind tunnel and facility.
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY.
• Service – Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner.
• Service – Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through.
• Additional Responsibilities – Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule, and participate in marketing related photography, video, and social content capture for promotional usage.

• Must be 18 years of age or older.
• Weekend availability is required.
• High school diploma or equivalent (required).
• Exceptional sales and customer‑service skills.
• Confidence in phone and face‑to‑face communication.
• Ability to resolve conflicts, multi‑task, and understand customer needs.
• Friendly, upbeat, compassionate, and personable attitude.
• Integrity, punctuality, and professional appearance.
• Ability to work well within a team and maintain positive relationships.
• Basic computer skills.

• Stand for about 8 hours a day while working on a point‑of‑sale system.
• Exercise good judgment while staying focused and attentive while operating the tunnel wind at speeds up to 160 mph.

• Competitive Salary and performance bonus opportunities.
• Medical, dental, vision and supplemental plans.
• Paid time off (PTO).
• Parental Leave.
• Company Holidays.
• 401(k) retirement investment.
• Private Wellness Coaching.
• Employee Assistance Programs (f2f counseling, financial coaching, legal counseling & mediation services).
• Tuition reimbursement.
• Referral bonus program.
• Team member discount on retail merchandise and flight packages.
• Free flight time for team members and family.
• Ongoing training and development program.

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!