Health Insurance Eligibility Representative

Health Insurance Eligibility Representative

Join to apply for the Health Insurance Eligibility Representative role at Task Us

About Task Us: Task Us is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. Leveraging a cloud‑based infrastructure, Task Us serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, Fin Tech, and Health Tech.

Task Us has a People First culture, which has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.

• Review patient insurance claims
• Utilize online insurance portals to verify patient benefits
• Develop a holistic understanding of patient insurance plan details
• Update the patient's deductible, copay, and coinsurance data in clients' billing system when inaccurate
• Strive for high‑standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with Task Us' policies and procedures

• 1+ years in a prior medical billing or insurance verification role
• Strong knowledge of deductible and out‑of‑pocket max types and determining their status and applicability
• Familiarity with different insurance payer types and navigating insurance portals
• Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required
• Experience with HIPAA and compliance‑sensitive environments
• Must be able to multitask to make effective use of various online resources and platforms
• Must adhere to regulatory requirements to protect patient safety
• Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience

• Strong deductive reasoning and inference to understand a patient's claim history
• Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits
• Intellectual curiosity and desire to develop expertise in insurance verification
• Proactive learner and active communicator when in need of assistance
• Ability to work independently, while self‑motivating to meet targets for accuracy and productivity
• Coachable with growth mindset: able to incorporate manager feedback and improve overall output

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

How We Partner To Protect You: Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

DEI: In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Task Us people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req _16241

Posted At:
Wed Nov 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time)