Energy Service Coordinator

Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun.

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

General

• Monitoring customer solar systems and educating homeowners on the system efficiency and productivity
• Creating and tracking work orders and workflow maintenance requests in a timely manner
• Handling invoicing for all service calls and coordinating payments with accounting
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between customers and solar technicians
• Scheduling and dispatching Service Technicians
• Answering customers concerns or service requests regarding their solar products
• Understanding the Freedom Solar Products and installation process to answer questions appropriately
• Performing additional tasks as assigned

• Work under pressure
• Handle high-stress calls and customer escalations
• Working knowledge of the solar industry, installation processes or electricals
• Highly organized
• Ability to self-manage
• Ability to manage projects in pipelines
• Team mentality
• Flexible to change

• At least 1 year of high-volume customer engagement experience
• Must be able to multi-task and handle working under pressure
• Prior solar experience in a monitoring, sales or service capacity a strong plus!
• Strong computer skills
• Must possess professionalism and a positive attitude
• Must have excellent verbal and written communication skills

• Medical, Dental, and Vision Insurance
• 100% Company-Sponsored Short-Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• Team Building Events!
• Upward mobility Opportunities!

Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Solar Electric Power Generation
• Location:
  
  Austin, TX
• Salary Range: $70,000.00-$89,250.00