Customer Service Representative

About Us

At Stan’s, we pride ourselves on delivering top-notch services in heating, air conditioning, plumbing, and electrical work. Our reputation as the leading provider in the greater Austin area is built on our commitment to excellence and customer satisfaction. We offer a supportive and dynamic work environment where you can grow and succeed.

• Weekly Paycheck
• Performance Bonus Opportunities
• Company-Provided Vehicle & Fuel Card
• Free Uniforms
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate’s or higher a plus)

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.