Front Desk Coordinator; Part Time - AUS - Westlake

Front Desk Coordinator (Part Time) - AUS - Westlake

At Finley’s Barbershop we are dedicated to creating a relaxed, welcoming environment where clients feel confident and valued. As a Front Desk Coordinator you will play a key role in delivering outstanding client service, managing appointments, and supporting our team in a collaborative, high‑energy setting.

• Team First – We believe in a ‘we over me’ mindset, supporting connection, contribution, and collective growth culture.
• Always Sharpening – Growth is a mindset; we stay curious, seek feedback, and embrace coaching to improve every day.
• Above the Cut Professionalism – We show up sharp, confident, and true to who we are, delivering polished, personal experiences.
• Genuine Hospitality – We greet clients by name, maintain a relaxed presence, and create memorable, at‑ease encounters.

• Provide outstanding customer service to ensure every client feels welcomed and valued.
• Book appointments and manage the shop’s calendar effectively.
• Handle inbound and outbound calls with excellent phone etiquette.
• Respond to customer inquiries in a timely, professional manner.
• Utilize our POS system accurately to check in, collect payments, document client information, and manage memberships.
• Assist with marketing and sales by educating clients on products, services, and promotions.

• Minimum 2 years of customer service experience.
• Minimum 18 years of age to serve alcoholic beverages.
• Excellent client service skills.
• Professional appearance and demeanor.
• Ability to work well in a team setting.
• Positive, uplifting attitude is a must.
• Attention to detail and ability to work in a fast‑paced environment.
• Excellent communication abilities verbally, over the phone, and in messaging.
• Remain calm and professional in stressful situations.