Host, Customer Service​/HelpDesk, Customer Service Rep

Responsibilities

• Warmly greet guests upon arrival and provide a memorable first impression.
• Manage reservations and seating arrangements efficiently, considering table turns and guest preferences.
• Maintain a well-organized waiting list during busy hours.
• Communicate effectively with the service staff to ensure a smooth flow of seating and service.
• Offer assistance to guests with inquiries about the bar, menu, and services.
• Handle guest concerns and resolve issues promptly and professionally.
• Collaborate with the management team to enhance guest experience and satisfaction.
• Uphold the high standards of Prelude in terms of cleanliness and presentation at check-in.
• Assist in various other duties as assigned by the management.

Previous experience in an upscale hospitality or customer-facing role preferred. Exceptional customer service skills and a friendly, welcoming demeanor. Ability to multitask and thrive in a fast-paced environment. Strong communication and interpersonal skills. Attention to detail and a proactive approach to problem-solving. Flexibility to work evenings, weekends, and holidays as needed. Knowledge of reservation systems/software is a plus.