Medicaid Customer Service Associate

Overview

Customer Service New Associate located in Austin, TX. Accenture is a global professional services company that helps enterprises drive change and create value at scale.

• Provide assistance to healthcare providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assist with problem resolution as needed.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards and maintain strict required attendance and performance metrics.
• Perform other duties as may be assigned by management.

• Minimum of 6 months of customer service experience.
• Preferred:
  Six months’ healthcare experience, Microsoft Office experience, effective at multi-tasking.

Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.