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Technical Support HelpDesk/Support

Tier 1 Customer Support Manager - SaaS Ops Lead

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Fortive
Full Time position
Listed on 2026-01-09
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading technology company is seeking a Customer Support Tier 1 Manager to oversee the frontline support team. The role focuses on ensuring rapid response and effective communication for customer support cases related to multiple SAAS products. Responsibilities include coaching team members, product readiness, and maintaining high performance in a fast-paced environment. The ideal candidate has over 5 years of experience in customer support leadership, with familiarity in SaaS environments and effective conflict resolution skills.
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