Sr. Customer Enablement Consultant

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Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple:
Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun.

We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Senior Customer Enablement Consultant to work directly with customers to help them fully adopt and utilize our solutions. In this role, you will be responsible for partnering with the Client Success Manager and internal SMEs to build and execute plans that advance customer’s strategic goals, ensuring customer satisfaction and creating raving fans. The ideal Customer Enablement Consultant is an outgoing, organized, and thoughtful relationship builder who adapts well to varying internal and external teams, cultures, and working styles.

They are intensely curious – about customers and their challenges, our solutions and how they can deliver value to our clients, and deliver meaningful, measurable outcomes. We are looking for someone who has a bias for action, loves effecting change and is a wizard at solving puzzles.

• Serves as a subject matter expert on assigned customers’ usage and continuous adoption of Q2's products and services.
• Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services.
• Analyzes customer usage data to identify risks, trends and opportunities to improve customer outcomes.
• Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction.
• Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success.
• Serves as the day-to-day point of contact for customer representative(s) responsible for managing our products at the FI (Financial Institution) and supports them in aligning the administration of Q2's products and services to the FI's strategic goals.
• Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners.
• Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products.
• Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners.
• Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products.
• Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value.
• Keep up with relevant banking and financial services industry trends and share helpful information with clients.
• Recognize new opportunities where our solutions could further contribute to our customers’ objectives or solving challenges.
• Contribute customer specific context in support of RSM and/or CSM sales and renewal activities.
• Adept at setting and managing customer expectations.
• Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients.
• Deliver experiences and results such that…