Senior Student Consultant

Senior Student Consultant

Hiring Department:
Enterprise Technology
- Customer Support

Position Open To:
All Applicants

Weekly Scheduled

Hours:

19

FLSA Status:
Non-Exempt from FLSA

Earliest

Start Date:

Oct 05, 2026

Position Duration:
Expected to Continue Until Jan 15, 2027

Location:

AUSTIN, TX

The purpose of the student position is to assist the team with call & ticket monitoring, compiling, and analyzing business process data required for successful operations and improvements at the UT Support Center, In Person services, ET service owners and campus partners.

• Assist with call and ticket monitoring through timely review of recorded phone calls and tickets.
• Assist team with weekly, monthly and end of fiscal year KPIs, reports and metrics.
• Other duties, as assigned.

• High School graduate
• Enrolled, or enrolled in the last consecutive semester in 6 or more credit hours
• Ability to work as part of a team and take the initiative to work independently to complete tasks.
• Knowledge and/or experience of Service Desk, call center and customer service business processes.
• Proficient use of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Accuracy and attention to detail.

• Undergraduate students:
  Freshman
  - Sophomore preferred.
• Ability to manage multiple priorities and follow through to completion.
• Ability to analyze data and provide feedback for process improvement.

Salary Range: $15/hour

• Remote, Austin Texas
• Working 19 hours a week
• Work Schedule:
  
  Monday – Friday;
  Flexible between 7 am and 6 pm

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers:
You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:
As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled into your application. The application is one page, and you will need to click the Upload button multiple times to attach your Resume, References and any additional Required Materials noted above.

Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.

Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity

Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in…