Service Advisor: Main Line - Austin INFINITI

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their INFINITI vehicles and the dealership.

The primary duties and responsibilities include but are not limited to:

Greeting customers promptly

Obtaining customer and vehicle information

Reviewing vehicle repair histories in dealership files and verifying any needs for recalls through SERVICE-COMM Clearly reporting all vehicle symptoms as described by the customer, using specific descriptions and using Customer Diagnostic Worksheet as required

Determining needed maintenance

Promoting the sales of labor, parts, and accessories

Preparing a complete and accurate estimate of cost for labor and parts

Assuring that special orders parts are correct for repairs to vehicle

Establishing a method of payment

Establishing an accurate promise time Obtaining the customers signature on the R.O. and providing a copy to customer

Monitoring the progress of each vehicle throughout the day, and updating customers as needed

Handling customer inquiries

Verifying that the final invoice reconciles with the work performed on the R.O.

Qualifications:

Notifying all customers by telephone for upsells and (soon as vehicle repair is completed) with total charges

Explaining all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment

Overseeing delivery of vehicles to the customer after their visit from the cashier

Following up with customers regarding needed

Participating in Infiniti sponsored training and programs such as Infiniti University online Service Advisor courses

Performing other duties as assigned by the Service Director At a minimum, the Service Advisor should have the following qualifications:

Basic product knowledge

Customer relations skills (especially dealing with upset or angry customers)
Service sales skills

Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
Basic business math skills

In addition to personal goals established during annual performance reviews, this employees performance will be evaluated against the following performance standards:

Personal customer service satisfaction survey results are at or above district percentage

Personal parts, labor, and accessories sales are at or above established goals

The Service Advisors work area is kept neat, clean, and presentable

Punctuality in reporting to work Professional appearance and demeanor at all times

Must be at least 18 years of age to be considered

Preferred experience:

2 years of service advising experience

Required license or certification:

Must have held a valid driver's license for at least 1 year.

Clean driving record.

Schedule:

Tuesday
- Friday 7:00 AM - 5:00 PM and Saturday from 7:00 AM- 4:00 PMOne day off during the week and Sunday.

Compensation:$20/hour training pay for the first 3 pay periods

Employees are paid on a bi-weekly basis

Full commission after the training periodCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional
- Be Transformational We do what we say we're going to doWe encourage and support each other

We're committed to continuous growth

View benefit details here: https://www.c Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

Employer Paid Dental Insurance Employer Paid Life Insurance Employer Paid Medical Insurance Employer Paid Health Savings Account Contribution Employer Paid Flu Vaccinations Every Fall Employer Percentage Matching for 401k Employer Paid Parental Leave Employer Paid Employee Assistance Program5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19…