Marella Cruises - Receptionist
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-10-09
Listing for:
Ismira
Full Time
position Listed on 2026-10-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Event Management & Planning -
Hospitality / Hotel / Catering
Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
Main focus of position is the efficient operation of the Reception Desk
, ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product.
- Contract based permanent job
- Free meals and accommodation on board
- Medical insurance provided by employer
- Work with international team members
- Couples are welcome to apply
- Professional growth opportunities
- SHIPS SAILING AROUND THE WORLD
- Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.
- Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference.
- Communicates all guest concerns or issues to the relevant department for action and follow up.
- Create AVOs for maintenance problems in guest cabins.
- Issue replacement swipe cards and cabin keys.
- Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise.
- Register credit cards for guests for account payment.
- Maintain control of their personal account and all funds received.
- Balance with Chief Purser at the end of the cruise.
- Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.
- Answer telephone calls, internal and external , and assist callers with the information requested.
- Connect outside calls to the desired extension or take messages if the recipient is not available.
- Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.
- Fluent in written and spoken English
- Minimum of 2 years of customer service related experience
- Ability to lead and make decisions.
- Good administrative skills.
- Work with international team members.
- Age starting 18 years old
- Tattoos are allowed (except offensive and facial)
Nationalities that we process:
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