Temporary Guest Service Agent

Its Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you’re given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people-first environment. And to work together to enhance the well-being of our guests, our communities and each other.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you’re someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.

Salary Range: $32.85 - $43.81 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment.
• Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.

Ability to access and accurately input information using a moderately complex computer system. Ability to observe and…