Customer Support Specialist II

Customer Service Representative

2+ years of order processing/customer support. Systems: SAP preferred;
Microsoft Dynamics CRM exp is a plus. Trainable; able to learn systems/processes quickly.

Position Summary:

Responsibilities:

• Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc.
• Manage customer accounts including SMI (Supplier Managed Inventory) programs
• Advise customers on deliveries and investigate shipping issues
• Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
• Work activities are performed in an office environment with little environmental or physical discomfort. Some lifting, bending, stooping, and reaching occasionally is necessary
• Employees may be required to work overtime as well as weekends and holidays as needed

Qualifications:

• Associates Degree or higher in Business Administration or equivalent along with 3-5 years’ experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry
• Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans EEO "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."