Customer Support Specialist

Customer Support Specialist

Kelly Services is seeking a detail-oriented and customer-focused Customer Service Specialist to join our client's team in Austin, TX. This role is responsible for providing courteous and professional service in a fast-paced supply chain environment within the semiconductor industry.

Position Overview:

Kelly Services is seeking a detail-oriented and customer-focused Customer Service Specialist to join our client's team in Austin, TX. This role is responsible for providing courteous and professional service in a fast-paced supply chain environment within the semiconductor industry.

Responsibilities:

• Respond professionally to incoming customer phone calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries
• Manage customer accounts, including maintaining Supplier Managed Inventory (SMI) programs
• Advise customers on delivery schedules and investigate shipping issues promptly
• Address and resolve customer complaints or concerns efficiently
• Overtime, weekends, and holiday work may be required as business needs demand

Qualifications:

• Associate's Degree or higher in Business Administration, or equivalent experience
• Minimum 2 years of experience in customer service and order processing; experience with parts shipping/receiving administration, materials planning, purchasing, or product support by telephone preferred—especially in the semiconductor industry
• Proficient in SAP (preferred); knowledge of Microsoft Dynamics CRM a plus
• Strong verbal communication skills and professional telephone etiquette
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)

Apply Today! If you are a customer-focused problem solver with a drive for process excellence, we invite you to apply and join Kelly Services in supporting some of the world's leading organizations.