Customer Service Representative
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-10-15
Listing for:
VDart Inc
Full Time
position Listed on 2026-10-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative Work Mode :
Onsite Responsibilities:
- Process
Description:
Provider Network
Description:
- Six months high volume inbound contact center experience within the last 12 months.
- Effective at multi-tasking
- Must be available for any 8 hour shift from 7 am to 7 pm.
- We are unable to accommodate schedule change requests during the first 90 days.
- This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
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