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Sales Support Specialist/Customer Services
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-10-16
Listing for:
Four Hands
Full Time
position Listed on 2026-10-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, Account Manager -
Sales
Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
Job Description Description Four Hands, a leader in lifestyle home furnishings, is looking to hire a Sales Support Specialist in our Austin, TX, headquarters. This position will partner with Account Executives to build and grow our customer relationships. A strong candidate will be a team oriented self-starter that wants to help us achieve the next level. If you have an eye for fashion, a passion for excellence and want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you.
- Maintain a complete understanding of the customer base in the specified category/ geographical area of focus
- Maintain a complete understanding of all pricing levels, order minimums and reorders for all customers
- Maintain a complete understanding of shipping procedures
- Display a thorough understanding of order processing from quote to shipment
- Provide solid customer claim/issue resolution skills
- Monitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies
- Determine customer service requirements by maintaining consistent contact with customers and Account Executive;
Maintain and improve customer service quality, by resolving problems, identifying customer service trends, evaluating processes to determine system/process improvements and implementing change - Maximize customer operational performance by providing resources and technical advice
- Coordinate new product implementation; presentations, training materials, and product information as needed
- Cross train within the Sales Support department/Sales team as requested/needed
- Travel to trade show as needed, supporting the Sales team with order processing
- Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
- 2+ years of customer service experience
- ~ Bachelor's Degree strongly preferred
- ~ Proficient in Microsoft Office with an emphasis on Outlook and Excel
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