Customer Support Analyst
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-10-18
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
- Handle high-volume data entry with accuracy, including customer billing information and payment escalations.
- Conduct utility outreach and coordinate with internal and external stakeholders.
- Prioritize and manage incoming customer requests, ensuring timely resolution.
- Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements.
- Collaborate with cross-functional teams to audit work and provide feedback.
- Maintain confidentiality of sensitive customer and payment information.
- Meet weekly performance metrics and deadlines related to customer onboarding and request resolution.
- Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels.
- Adapt to changing priorities, workflows, and business needs in a dynamic environment.
- Handle high-volume data entry with accuracy, including customer billing information and payment escalations.
- Conduct utility outreach and coordinate with internal and external stakeholders.
- Prioritize and manage incoming customer requests, ensuring timely resolution.
- Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements.
- Collaborate with cross-functional teams to audit work and provide feedback.
- Maintain confidentiality of sensitive customer and payment information.
- Meet weekly performance metrics and deadlines related to customer onboarding and request resolution.
- Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels.
- Adapt to changing priorities, workflows, and business needs in a dynamic environment.
Bachelors.
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