Customer Service Rep - Continental Collision Center

The Customer Service Rep is the face and voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day.

This is a position that offers a lot of growth and potential for promotion within the company.

Our ideal candidate would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. This person needs to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!

Candidates must have a friendly, outgoing disposition and be very organized.

Job duties include but are not limited to:

Greet all customers when they enter the office in a timely and professional manner

When in personal contact with the customer, the CSR should maintain a polite, courteous attitude and refer any problems to the appropriate Team Member or Manager Offer refreshments to the customers

Maintain the customer waiting area (to include the magazine and coffee area)
Write up Repair Orders (RO’s) when required

The CSR should ensure that all RO’s have a signed authorization form in file (including tow-ins)
Write up Night Drop Off’sMonitor to ensure that all vehicles are moved in order not to block the front office area

The CSR/CR should be able to properly receive payments from the customers, input payments into the management system, use the check/credit card machine as needed, and handle all the administrative aspects of delivery

Should be proficient in the use of CCC management and estimating systems

Must be very outgoing, friendly, and helpful, and people-oriented including customers and fellow employees

Maintain work habits that are in accordance with the CCC employee policy as outlined in the CCC Employee handbook

Dress in an appropriate and professional manner as outlined by CCC policies

Should have excellent organizational and communication skills

Should have the ability to adapt to daily changing circumstances and proficient at multitasking

Maintain their working area in an organized and clean condition

Ensure all towed-in vehicles have an RO written and that the tow bill is entered into the RO appropriately

Schedule estimates and repairs

Scan necessary paperwork and documents into the ROCommunicate with estimators on any customer concerns and/or complaints

Must be very thorough in their documentation processes

Must be proficient in data entry (i.e. keyboarding skills)
Must update Enterprise Arms a minimum of twice per day Should have basic math skills, which includes the use of calculators

Should be proficient in the use of Google Workspace Notify Enterprise/Hertz of customers needing rentals

Ensure phones are attended at all times

Communicate with all managers on customer service issues and concerns

Must have held a valid driver's license for at least 1 year

Must be at least 18 years of age to be considered

Schedule:

This is a full-time position

Monday through Friday 7:30 to 4:30 OR 8:30 to 5:30

Compensation:$22 an hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional
- Be Transformational We do what we say we're going to doWe encourage and support each other

We're committed to continuous growth

View benefit details here: https://www.c Continental Automotive Group…